(By : tretretre)
Excellent technical support. Thank you very much!
Author response :

Hi there, Thanks for taking the time to share your experience with Pivot. 1. We're a little perplexed by this review though to be honest, the documentation that comes in the download package describes how to open the buidler (by opening builder.html from the download package) where you can build pages and export as many times as you like. 2. The reason we use a centralised support system is so that customers can easily search through past responses, view our support articles which answer common questions. It would be great if Envato set up a more tightly integrated support service but unfortunately they've chosen not to at this time. We're thrilled to hear that you did enjoy using the template. Craig Medium Rare

(By : Claude-Leonard)
Virus in this template. That was just going through the folders.
Author response :

Hi there, Thanks for taking the time to share your experience with Pivot. 1. We're a little perplexed by this review though to be honest, the documentation that comes in the download package describes how to open the buidler (by opening builder.html from the download package) where you can build pages and export as many times as you like. 2. The reason we use a centralised support system is so that customers can easily search through past responses, view our support articles which answer common questions. It would be great if Envato set up a more tightly integrated support service but unfortunately they've chosen not to at this time. We're thrilled to hear that you did enjoy using the template. Craig Medium Rare

(By : Claude-Leonard)
It has a Trojan horse. DO not use this template.
Author response :

Hi there, Thanks for taking the time to share your experience with Pivot. 1. We're a little perplexed by this review though to be honest, the documentation that comes in the download package describes how to open the buidler (by opening builder.html from the download package) where you can build pages and export as many times as you like. 2. The reason we use a centralised support system is so that customers can easily search through past responses, view our support articles which answer common questions. It would be great if Envato set up a more tightly integrated support service but unfortunately they've chosen not to at this time. We're thrilled to hear that you did enjoy using the template. Craig Medium Rare

(By : paulitachartier)
I received excellent customer support, both quickly and accurately.
Author response :

Hi there, Thanks for taking the time to share your experience with Pivot. 1. We're a little perplexed by this review though to be honest, the documentation that comes in the download package describes how to open the buidler (by opening builder.html from the download package) where you can build pages and export as many times as you like. 2. The reason we use a centralised support system is so that customers can easily search through past responses, view our support articles which answer common questions. It would be great if Envato set up a more tightly integrated support service but unfortunately they've chosen not to at this time. We're thrilled to hear that you did enjoy using the template. Craig Medium Rare

(By : TanviDol)
Very excited updates. multiple and useful themes in one theme
Author response :

Hi there, Thanks for taking the time to share your experience with Pivot. 1. We're a little perplexed by this review though to be honest, the documentation that comes in the download package describes how to open the buidler (by opening builder.html from the download package) where you can build pages and export as many times as you like. 2. The reason we use a centralised support system is so that customers can easily search through past responses, view our support articles which answer common questions. It would be great if Envato set up a more tightly integrated support service but unfortunately they've chosen not to at this time. We're thrilled to hear that you did enjoy using the template. Craig Medium Rare

(By : A1Seafood)
Had a time uploading and activating. ThemeF - had to DL 4x. Updated review.
Author response :

Thank you, your comment is highly appreciated. Kindly Regards!

(By : tlemke1)
Phenomenal template, excellent documentation, very professional graphics. This is a great buy!
Author response :

Thank you, your comment is highly appreciated. Kindly Regards!

(By : keyboard)
Thats a PERFECT item. Well description. Perfect for business !!!
Author response :

Thank you, your comment is highly appreciated. Kindly Regards!

(By : DavidLHenson)
Awesome template. Very attractive.
Author response :

Thank you, your comment is highly appreciated. Kindly Regards!


Zen_j
Does it need php?
TrueThemes
No needs, as Karma – Responsive Clean Website Template is an HTML template, that includes HTML, CSS, and JS files.
OmaniUser
How can I change the theme to be right to left (RTL) ..?
TrueThemes
Hi there, Please check some 3rd party plugins in order to enable RTL. Here is some reference for you: https://createandcode.com/how-to-enable-right-to-left-rtl-support-in-wordpress/. Have a great day! Best Regards,
sonicdiscovery
Hello,I am redoing the entire website with the latest version, thank you!. Just was asking about all the help links in the documentation. They appear to be all no longer vaild url’s. Is there a new urls for the documentaion and the contact phorm webpage? Thank you. Here below are the invalid links: General Overview on creating a form – we wrote this just for you https://help.truethemes.net/knowledge-base/karma-html-create-a-contact-form/ Official iPhorm Documentation: http://theworkingowl.com/iphorm/ Adding multiple forms to your Karma HTML Template: https://help.truethemes.net/knowledge-base/karma-html-add-multiple-contact-forms-custom-footer-form-etc/ Thank you again, and please reach out to us via our Help Center for any additional inquiries: https://help.truethemes.net
Copilot-Support
Hello sonicdiscovery, Unfortunately, you are right that the reported links are no longer active. We are currently working on the updated documentation for this Theme to be available online and will provide you with the correct links soon. Thank you for your patience and understanding. Sincerely, Maria
topherfreeman
The PSDs included were nothing like what is shown on this page. Very disappointed.
Copilot-Support
Hello topherfreeman! I am sorry to hear that you are experiencing issues with Demo Data import. If your installation differs from the Demo website (despite the absence of images which are not included into the Theme license), then something must have gone wrong during the setup process. It would be difficult to assess the situation via the comments section. May I please ask you to contact our support team to check this further? As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you. Click Here To Get Karma – Elementor Business WordPress Theme Support Thank You, Copilot-Support
topherfreeman
I reached out and still have no reply. Disappointed in support/as well as the response to my question. The PSD (photoshop documents) included were NOT of what was purchased.
Copilot-Support
Hi topherfreeman, We have noticed your ticket in our system. You will recieve a reply from Support Representative shortly. As for the PSD files, we do not provide them, as these files do not fall under theme release license. Best regards, Anastasia.
topherfreeman
Hello – This does not make sense. PSD is included in the files; its even on the “included files” section, as well as the following sentence in the theme description “Artwork Files in Fireworks PNG and Photoshop PSD formats”. The PSD included is NOT related to this theme at all. If you’re telling me that you all do not provide PSD for this theme, then I am going to need a refund for the description being incorrect. I don’t want to have this conversation in the comments obviously, but there again has been no reply from your “official support” when I reached out.
Copilot-Support
Hi topherfreeman, As for your questions: 1. We include only PSD files for Karma 4. 2. We have noticed your ticket in our system and you will receive a reply from Support Representative shortly. Best regards, Anastasia.
TrueThemes
Hello Lovely Customers, In the recent WordPress Update 5.5, the jQuery migration was removed from the core files and our themes suffered some conflicts. We are working super hard to have an update ready for the next week, meanwhile, please use this plugin to fix all the issues https://wordpress.org/plugins/enable-jquery-migrate-helper/ Those customers who haven’t updated WordPress yet, we highly recommend to wait till we release the update and only after that update your theme and just after that update WordPress. Thank you for being such great Customers. Best Regards, Your Team.
SHANIFIT
Hello, it’s my first time I upload a theme and I got an installing failure. I use bluehost platform, at the end of installing I see this message: ” Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed. ” Where can I get a style.css file?
Copilot-Support
Hi, You have purchased the HTML template. In order to use the WordPress Theme, please purchase it here: https://themeforest.net/item/karma-responsive-wordpress-theme/168737 Best regards, Max
internetmarketingllc
I just wanted to let you know the theme is unusable in a real-world situation. It loads 2 x CSS files. Main CSS, then a secondary CSS file. The Main CSS is 4.8 MB & Secondary CSS is around 1MB. This is almost 6 MB for CSS which is a huge amount of bandwidth to spend on CSS. Even with caching/minification the best result might be 3-3.5 MB. Are we missing something here? Are both CSS files really needed?
Copilot-Support
Hi internetmarketingllc, Thank you for your feedback, we highly appreciate it. We are currently working on css minification. Best regards, Anastasia.
ismailoman
hi , i like to buy this templet , http://w.themedemo.co/karma-html/business/home-business.html nav bar i need like your old one half page.
Copilot-Support
Hi ismailoman, May I ask you to clarify which navbar exactly you are looking for? You may provide us with the link to the preferred page from here: http://w2.themedemo.co/karma/ Thank you for cooperation. Best regards, Anastasia.
ikev61
Please provide the documentation for this theme, I need a valid url
Copilot-Support
Hi, You can find the relevant information here: https://wp.themedemo.co/help-truethemes/articles/ https://vimeo.com/truethemes/portfolios Best regards, Max
rdkcreative
When will the yoga template be ready?
Copilot-Support
Hi, Thank you for your interest! We will take you suggestion under consideration. You will surely notice as soon as we release the Yoga template! Best regards, Max